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Predicting When to Mediate Workplace Conflict

Predicting the optimum time to intervene in a conflict is a bit like predicting the weather, more often than not you get it right but there are always freak events that will contaminate your predictions. Conflicts tend to transition through specific stages, if you improve your knowledge of these stages  then you’ll increase your chances  of stopping a conflict before it gets out of control. The first stage is often the most mundane and frustrating… [click to read…]

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Your DIY Guide to Mediating Conflict at Work – When to Call a Pro

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Learn how to mediate a conflict with this ‘by-the-seat-of-your-pants’ mediation guide.

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4 Easy Steps to Your Best Ever Year

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Ever wondered if you could look back on each day, month or year and say ‘that was without doubt my best ever’? Here’s how to make that happen.

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Lessons from Mediation for Your Difficult Conversation

Mediation is the process of facilitating a difficult conversation between two or more people. So there are many lessons to be learnt from mediation when it comes to our own difficult conversations. Here’s a strategy from mediation to help shape your conversations. Post to Twitter

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How Are You Contributing to Your Conflict?

Contrary to popular belief (usually our own) we all contribute to the problems and conflicts we get wrapped up in, want to know how and why? Watch this to find out. Post to Twitter

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How to Avoid Waffling at the Start of your Conversation

Ever had an awkward conversation with someone where you’ve ended up waffling right at the start. To make matters worse, when you waffle at the start of a difficult conversation it’s not only embarrassing but you end up not reaching any meaningful conclusion, watch this video to get  cleanly out of the blocks when the gun goes [...]

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The Framework for Starting any Difficult Conversation

Ever felt nervous and wondered what on earth to say at the beginning of a sticky conversation? Have you ever started out being clear in your mind what you wanted to talk about but ended up getting distracted and moving off the topic that you really wanted to raise? It’s a common phenomenon that happens to the [...]

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How to Raise a Difficult Issue with a Colleague

Raising difficult and sensitive issues with a colleague is challenging at the best of times, watch this video to see how it’s done.

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Difficult Conversations with a Colleague and Friend

How do you raise a sensitive issue about the behaviour of a colleague, who’s also a friend without feeling like you’ve put them on the spot and without losing their trust and friendship?

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Keep your Difficult Conversation on track with this Roadmap

Designing the roadmap for your conversation is all about getting the process right. This article shows you how.

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How to Capture the Headline for Your Difficult Conversation

Every difficult conversation needs a destination point, this is focus and the heart of the conversation but it’s never as easy to identify as it sounds. The problem with not being clear about your issue is that you end up going down blind alleys and sometimes letting the other person off the hook. If you [...]

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