How to Capture the Headline for Your Difficult Conversation

Every difficult conversation needs a destination point, this is focus and the heart of the conversation but it’s never as easy to identify as it sounds. The problem with not being clear about your issue is that you end up going down blind alleys and sometimes letting the other person off the hook. If you […]

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How to Start a Difficult Conversation

There is one guaranteed strategy to avoid that uneasy tension at the start of every difficult conversation and make sure you get off on the right foot, this is what’ll I’ll be covering in this article. Post to Twitter

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Think Like a Mediator – From Judgement to Compassion

Compassion is a powerful tool that helps you confront the challenges of a difficult conversation and activates a generosity of spirit that can act like a bridge between two competing positions. Learn how and why in this video. Post to Twitter

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Curiosity – The Wick in the Candle of Difficult Conversations

In this video you’ll learn how to get curious so that you become open to the perspectives of others and improve the quality of your difficult conversation.

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Playing the Blame Game in Difficult Conversations

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Accountability is essential for a successful outcome in any difficult conversations, here’s how you do it.

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The Path to Mediator Neutrality is the Path to Enlightenment!

Can a process like mediation remain legitimate when there are so many inconsistencies between espoused theory and mediator experiences?

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What are the Alternatives to Mediator Neutrality?

Neutrality is an unrealistic and unattainable ideal that should be abandoned by the mediation profession but what’s the alternative?

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A New Way Thinking for a Difficult Conversation

In this video I describe 3 positive attitudes required to handle a difficult conversation with ease and confidence.

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Psychological Barriers to Neutrality in Mediation

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The psychological games that take place in mediation can unwittingly compromise the neutrality and objectivity of even the sharpest mediator.

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How to Access Compassion in a Difficult Conversation

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“We can never judge the lives of others, because each person knows only their own pain and renunciation. It’s one thing to feel that you are on the right path, but it’s another to think that yours is the only path.” Paulo Coelho Post to Twitter

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How to Become Curious in a Difficult Conversation

Tackling a difficult conversation with a suspicious and mistrustful mindset is going to end in disaster. Approaching it with genuine curiosity will guarantee that you get something productive from it, but it’s not an easy task. Post to Twitter

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