Outcomes for a Difficult Conversation

In this post I’m going to explain how you can reduce the likelihood of provoking a defensive reaction in the opening part of your difficult conversation by having a clear outcome that unites the two of you. When we think about having a difficult conversation with someone we can assume it’s to talk about something […]

Read the full article →

The Influencing Skills You’ll Need

Influencing stakeholders in your organisation  can be a complex and drawn out affair, it can also provide a stern test of your interpersonal skills. In this video I describe the two most important influencing skills you’ll require to gain traction with any influencing initiative. Post to Twitter

Read the full article →

The Right Mindset for a Difficult Conversation

In this video you will learn what mindset you need to be in before having your difficult conversation and why this  is key to a successful outcome. Post to Twitter

Read the full article →

Managing Difficult Conversations at Work

Difficult conversations at work are tough because they can surface concerns about losing control. This post reveals how to master those conversations.

Read the full article →

Timing Your Difficult Conversation

In this post I help you think through the best time to have your difficult conversation. Surprising the conversation on the other person is unlikely to enhance your chances of a successful outcome, so do the right thing and arrange a mutually convenient time and location for your difficult conversation. Post to Twitter

Read the full article →

Is Your Difficult Conversation Worth Having?

In this video I’ll be helping you decide whether you should go ahead and have that difficult conversation or whether it’s a conversation you should put to bed. Click here to watch more Difficult Conversations Videos Please leave any comments or questions in the box below, I read every single one and will respond swiftly! Thank […]

Read the full article →

Mediator Effectiveness – The Skilled Mediator

A Methodology for Improving Mediator Effectiveness The aim of this paper is to introduce a methodology that can improve mediator effectiveness. It will outline factors that interfere with mediator effectiveness that bring rise to the need for this approach. Furthermore, it will introduce a values-based methodology for facilitating dialogue in groups, called The Skilled Facilitator […]

Read the full article →

Understanding Your Influencing Environment

Getting the buy-in of your stakeholders requires strategic influencing. The first step is all about mapping your influencing environment, skip this step at your peril!

Read the full article →

The Mysterious Art of Influencing

Learn how to maximise success when influencing your CEO and ensure you don’t look like a lemon.

Read the full article →

How to Plan a Business Presentation

In this video you’ll learn how to prepare your content in a way that is coherent and more importantly ensure your presentation finishes bang on time. Post to Twitter

Read the full article →

Email Your Way to Organisational Conflict

Email messages create unnecessary organisational conflict. But it can all be avoided with just a sprinkling of generosity and dusting of compassion.

Read the full article →