Difficult conversations

Mediation is the process of facilitating a difficult conversation between two or more people. So there are many lessons to be learnt from mediation when it comes to our own difficult conversations. Here’s a strategy from mediation to help shape your conversations. Post to Twitter

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Contrary to popular belief (usually our own) we all contribute to the problems and conflicts we get wrapped up in, want to know how and why? Watch this to find out. Post to Twitter

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Ever had an awkward conversation with someone where you’ve ended up waffling right at the start. To make matters worse, when you waffle at the start of a difficult conversation it’s not only embarrassing but you end up not reaching any meaningful conclusion, watch this video to get  cleanly out of the blocks when the gun goes […]

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Ever felt nervous and wondered what on earth to say at the beginning of a sticky conversation? Have you ever started out being clear in your mind what you wanted to talk about but ended up getting distracted and moving off the topic that you really wanted to raise? It’s a common phenomenon that happens to the […]

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In this video you’ll learn how to get curious so that you become open to the perspectives of others and improve the quality of your difficult conversation.

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Accountability is essential for a successful outcome in any difficult conversations, here’s how you do it.

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In this video I describe 3 positive attitudes required to handle a difficult conversation with ease and confidence.

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“We can never judge the lives of others, because each person knows only their own pain and renunciation. It’s one thing to feel that you are on the right path, but it’s another to think that yours is the only path.” Paulo Coelho Post to Twitter

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Tackling a difficult conversation with a suspicious and mistrustful mindset is going to end in disaster. Approaching it with genuine curiosity will guarantee that you get something productive from it, but it’s not an easy task. Post to Twitter

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How you think will affect how you feel which will affect what you say in your difficult conversation – this is a fact. So your first goal is to untangle your thinking and get your mindset in the right place. There are three essential changes you need to make to the hard wiring of your […]

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Many people stumble into a difficult conversation with little preparation and find themselves on sticky ground before they know it. Having a clear outcome is just one part of the preparation needed before going into a difficult conversation. Watch this video to learn about how to craft an outcome that will unite rather than divide […]

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