Difficult conversations

Behaviour is often the trigger for a conflict between two people, but it’s what goes on in our minds that can cause the conflict to escalate. In this video I’m going to describe how, when we make sense of someone’s behaviour, it can be problematic and I’ll share a strategy to help guide you safely […]

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It’s often someone’s behaviour that triggers a conflict or difficulty between two people, now that might be true initially but it’s the assumptions and inferences that circulate in our minds that makes the situation difficult to address. In this post I’m going to describe how we make sense of someone else’s behaviour, why our assumptions […]

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When it comes to talking about emotions in a difficult conversation, some just let the occasion get to them and feel unable to manage this part of the conversation. Emotions buried alive never die, as they say, so unacknowledged emotions will inevitable appear and if you’re not prepared for this, they’ll arrive just when you […]

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Not knowing where to start or what to say is enough to put most people off tackling a difficult conversation. Part of getting off on the right foot is being able to tell your side of the story in a way that doesn’t generate more tension than is already present. It’s also important that when […]

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Emotions can so easily derail a difficult conversation. In this post I share a couple of simple strategies that will help you talk about your emotions in a way that’s safe, productive and that doesn’t raise anxiety levels further . This is the second of the three most important characteristics you’ll need in order to […]

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There are always two sides to every story in a difficult conversation. Knowing how to tell your side of the story is vital for a successful outcome.

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In this post I’m going to explain how you can reduce the likelihood of provoking a defensive reaction in the opening part of your difficult conversation by having a clear outcome that unites the two of you. When we think about having a difficult conversation with someone we can assume it’s to talk about something […]

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In this video you will learn what mindset you need to be in before having your difficult conversation and why this  is key to a successful outcome. Post to Twitter

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Difficult conversations at work are tough because they can surface concerns about losing control. This post reveals how to master those conversations.

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In this post I help you think through the best time to have your difficult conversation. Surprising the conversation on the other person is unlikely to enhance your chances of a successful outcome, so do the right thing and arrange a mutually convenient time and location for your difficult conversation. Post to Twitter

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In this video I’ll be helping you decide whether you should go ahead and have that difficult conversation or whether it’s a conversation you should put to bed. Click here to watch more¬†Difficult Conversations Videos Please leave any comments or questions in the box below, I read every single one and will respond swiftly! Thank […]

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