Difficult Conversations Training

Mediation is the process of facilitating a difficult conversation between two or more people. So there are many lessons to be learnt from mediation when it comes to our own difficult conversations. Here’s a strategy from mediation to help shape your conversations. Post to Twitter

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Contrary to popular belief (usually our own) we all contribute to the problems and conflicts we get wrapped up in, want to know how and why? Watch this to find out. Post to Twitter

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Ever had an awkward conversation with someone where you’ve ended up waffling right at the start. To make matters worse, when you waffle at the start of a difficult conversation it’s not only embarrassing but you end up not reaching any meaningful conclusion, watch this video to get  cleanly out of the blocks when the gun goes […]

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Ever felt nervous and wondered what on earth to say at the beginning of a sticky conversation? Have you ever started out being clear in your mind what you wanted to talk about but ended up getting distracted and moving off the topic that you really wanted to raise? It’s a common phenomenon that happens to the […]

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Raising difficult and sensitive issues with a colleague is challenging at the best of times, watch this video to see how it’s done.

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How do you raise a sensitive issue about the behaviour of a colleague, who’s also a friend without feeling like you’ve put them on the spot and without losing their trust and friendship?

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Designing the roadmap for your conversation is all about getting the process right. This article shows you how.

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Every difficult conversation needs a destination point, this is focus and the heart of the conversation but it’s never as easy to identify as it sounds. The problem with not being clear about your issue is that you end up going down blind alleys and sometimes letting the other person off the hook. If you […]

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There is one guaranteed strategy to avoid that uneasy tension at the start of every difficult conversation and make sure you get off on the right foot, this is what’ll I’ll be covering in this article. Post to Twitter

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