Difficult Conversations Videos

Mediation is the process of facilitating a difficult conversation between two or more people. So there are many lessons to be learnt from mediation when it comes to our own difficult conversations. Here’s a strategy from mediation to help shape your conversations. Post to Twitter

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Ever had an awkward conversation with someone where you’ve ended up waffling right at the start. To make matters worse, when you waffle at the start of a difficult conversation it’s not only embarrassing but you end up not reaching any meaningful conclusion, watch this video to get  cleanly out of the blocks when the gun goes […]

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Ever felt nervous and wondered what on earth to say at the beginning of a sticky conversation? Have you ever started out being clear in your mind what you wanted to talk about but ended up getting distracted and moving off the topic that you really wanted to raise? It’s a common phenomenon that happens to the […]

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Compassion is a powerful tool that helps you confront the challenges of a difficult conversation and activates a generosity of spirit that can act like a bridge between two competing positions. Learn how and why in this video. Post to Twitter

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In this video you’ll learn how to get curious so that you become open to the perspectives of others and improve the quality of your difficult conversation.

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In this video I describe 3 positive attitudes required to handle a difficult conversation with ease and confidence.

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Many people stumble into a difficult conversation with little preparation and find themselves on sticky ground before they know it. Having a clear outcome is just one part of the preparation needed before going into a difficult conversation. Watch this video to learn about how to craft an outcome that will unite rather than divide […]

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Behaviour is often the trigger for a conflict between two people, but it’s what goes on in our minds that can cause the conflict to escalate. In this video I’m going to describe how, when we make sense of someone’s behaviour, it can be problematic and I’ll share a strategy to help guide you safely […]

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When it comes to talking about emotions in a difficult conversation, some just let the occasion get to them and feel unable to manage this part of the conversation. Emotions buried alive never die, as they say, so unacknowledged emotions will inevitable appear and if you’re not prepared for this, they’ll arrive just when you […]

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Not knowing where to start or what to say is enough to put most people off tackling a difficult conversation. Part of getting off on the right foot is being able to tell your side of the story in a way that doesn’t generate more tension than is already present. It’s also important that when […]

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In this video you will learn what mindset you need to be in before having your difficult conversation and why this  is key to a successful outcome. Post to Twitter

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